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Technical Support Essentials: Advice to Succeed in Technical Support (Beginner to Intermediate)
Ngày cập nhật: 07/01/2010 10:22:45 CH
Người cập nhật: ngothanhtung.it@gmail.com
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There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover reading–readers can skip around to find the [...]


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